Shipping policy

At Ofelia's Apothecary, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward and hassle-free returns policy to make the process as smooth as possible. Please take a moment to review our policy guidelines:

Eligibility for Returns:

We accept returns within 30 days from the date of purchase.

The item must be unused, in its original packaging, and in the same condition as when you received it.

Personalized or perishable items cannot be returned unless they arrived damaged or faulty.

Returns Process:

To initiate a return, please contact our customer support team via info@ofeliasapothecary.com within the 30-day return window.

Provide your order details, including the item(s) you wish to return and the reason for the return.

Our customer support team will guide you through the return process, providing you with any necessary instructions or documentation.

Return Shipping:

You will be responsible for the return shipping costs unless the item arrived damaged, faulty, or there was an error on our part.

We recommend using a trackable shipping method and keeping the receipt or proof of postage until your return is processed.


Refund or Exchange:

Once we receive the returned item and verify its condition, we will proceed with either a refund or exchange, as per your preference.

If you opt for a refund, we will credit the original payment method used for the purchase.

In the case of an exchange, we will ship the requested replacement item(s) to you promptly.


Damaged or Faulty Items:

If you receive a damaged or faulty item, please contact our customer support team immediately, providing details and supporting evidence (e.g., photographs).

We will assess the situation promptly and provide a resolution, which may include a refund, replacement, or store credit.

Please note that our returns policy may be subject to change, and any updates will be communicated on our website or during the return process.

If you have any further questions or need assistance regarding our returns policy, please don't hesitate to reach out to our dedicated customer support team via emailing info@ofeliasapothecary.com. We are here to help and ensure your satisfaction with your experience at Ofelia's Apothecary.